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Contact LuxeBrilliance
Whether you have a question about a piece, need guidance on a diamond, or want help with an existing order, our team is here to help — no commission, no pressure, just honest advice.
24 hrsEmail Response
Monday – FridayPhone Support
9am–6pmBusiness Hours
Get in Touch
However You'd Like to Reach Us
Three simple ways to reach our team directly — pick whichever suits you, and we'll take it from there.
Call Us
Speak With Our Team
Talk through a purchase, an existing order, or any question with one of our jewelry specialists directly. No scripts, no pressure — just honest guidance.
7372032516Monday–Saturday, 9am–6pm
Chat With Us
Get an Instant Answer
For quick questions — order tracking, sizing, or product details — our live chat connects you with a real specialist in minutes, no phone call needed.
Start a ChatMonday–Saturday, 9am–6pm
Email Us
Write to Us Any Time
Prefer to put it in writing? Send us your question, order number, or request and a member of our team will respond personally.
Support@luxebrilliance.comWe aim to reply within 24 hours
Explore
Explore the Collection
Common Questions
Major FAQs
All LuxeBrilliance pieces carry a 30-day return and exchange period from delivery. Personalized or engraved pieces are non-returnable once personalization is complete. Contact our team to start a return — we handle every request with discretion and no fuss.
Yes — every diamond over 0.30ct ships with independent certification from GIA, IGI, or GCAL, confirming the 4Cs exactly as listed. Certification is included at no extra cost on every eligible piece.
Yes — our full range is available in lab-grown diamonds. Lab-grown stones are physically, chemically, and optically identical to natural diamonds and are typically priced 50–70% lower for the same quality.
Standard pieces are crafted and dispatched within 5–7 business days. Engraved or fully custom pieces require an additional 5–7 days. Every order ships fully insured with signature required on delivery.
Most rings can be resized within 60 days of delivery, one time, free of charge. Eternity bands and certain pavé styles have resizing limitations due to the continuous diamond setting — our team will confirm eligibility for your specific piece.
Every piece includes our free Limited Lifetime Warranty, covering manufacturing defects and prong re-tipping. We also recommend a specialist jewelry insurance policy for full loss, theft, and accidental damage cover.
Send a Message
Have a Specific Question?
Fill out the form below with as much detail as you can, and a member of our team will get back to you personally — usually within 24 hours. You can also email us directly at Support@luxebrilliance.com.
Questions?
We're here to help with sizing, stylingand anything else, 3 Year Warranty, Extended 90 Day Returns, Expedited Shipping
Got Any Questions?
Use the form below to get in touch with the sales team
Our store
123 Fake St.
Toronto, Canada
Mon - Fri, 10am - 9pm
Saturday, 11am - 9pm
Sunday, 11am - 5pm
FAQs
Below are some of are common questions
How long will shipping take?
All orders are shipped within 12-36 hours from our warehouse in Bellingham WA. Delivery times will depend on your shipping option but all orders are tracked from our facility to your door.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
