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Contact LuxeBrilliance
Whether you have a question about a piece, need guidance on a diamond, or want help with an existing order, our team is here to help — no commission, no pressure, just honest advice.
Have a Specific Question?
Fill out the form below with as much detail as you can, and a member of our team will get back to you personally — usually within 24 hours. You can also email us directly at Support@luxebrilliance.com.
FAQs
Below are some of are common questions
Can I resize my ring after purchase?
Most rings can be resized within 60 days of delivery, one time, free of charge. Eternity bands and certain pavé styles have resizing limitations due to the continuous diamond setting — our team will confirm eligibility for your specific piece.
How long does shipping take?
Standard pieces are crafted and dispatched within 5–7 business days. Engraved or fully custom pieces require an additional 5–7 days. Every order ships fully insured with signature required on delivery.
Are your diamonds certified?
Yes — every diamond over 0.30ct ships with independent certification from GIA, IGI, or GCAL, confirming the 4Cs exactly as listed. Certification is included at no extra cost on every eligible piece.
Is my order covered by a warranty?
Every piece includes our free Limited Lifetime Warranty, covering manufacturing defects and prong re-tipping. We also recommend a specialist jewelry insurance policy for full loss, theft, and accidental damage cover.
What is your return policy?
All LuxeBrilliance pieces carry a 30-day return and exchange period from delivery. Personalized or engraved pieces are non-returnable once personalization is complete. Contact our team to start a return — we handle every request with discretion and no fuss.
Do you offer lab-grown diamonds?
Yes — our full range is available in lab-grown diamonds. Lab-grown stones are physically, chemically, and optically identical to natural diamonds and are typically priced 50–70% lower for the same quality.
